How to complain about the Police Ombudsman's Office

If you wish to make a complaint about the service you have received from the Police Ombudsman's Office, excluding the outcome of your complaint, you should write to:

Customer Complaints

Office of the Police Ombudsman for Northern Ireland

New Cathedral Buildings

11 Church Street

BELFAST

BT1 1PG

We will look into your complaint and send you a written reply.

If you believe our response does not properly address your concerns, the letter you receive will explain how you can appeal the decision.

Further information is available in our Customer Complaint Policy.

What if I am unhappy with the outcome of my complaint?
 
Our investigators make decisions based on the evidence they have and in accordance with the relevant legislation.
 
We cannot change the decisions we make about your police complaint and we do not undertake reviews or appeals of the outcomes of our investigations, unless new information or evidence which may have a material effect on the decision becomes available.
 
Any complaint received in relation to the outcome of an investigation is referred to the Customer Complaints Manager for review. If the Manager believes that new information or evidence has been provided which would make a material difference, the matter will be referred to the Director of Current Investigations who will make the decision about the re-opening of an investigation.
 
If you are unhappy with the outcome of an investigation, you can apply to the court for a judicial review of our decision. You may wish to seek independent legal advice on the judicial review process.
 
If you have expressed your dissatisfaction with the outcome of an investigation and we have issued you with a final response on the matter, we will consider the complaint to be closed and also close our correspondence.