Accessibility Statement

This accessibility statement applies to

This website is run by the Office of the Police Ombudsman for Northern Ireland. We want as many people as possible to be able to use this website. For example, that means you should be able to:
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
It is also why we have included the following additional features for accessibility:
  1. Resizeable text functionality
  2. Browsealoud, a web accessibility toolbar that provides a host of functionality including:
  • A hover to speak function
  • A translation tool
  • Text to speech tool
  • Text magnifier
We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software. If you would like us to provide you with an accessible version of an older PDF document, please contact us by emailing [email protected].


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and aim to get back to you within two working days.

If you cannot view the map on our “Where we are” page, call or email us for directions. Our contact details are on this page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Information and Communications Unit, Police Ombudsman’s Office, by:

Enforcement procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you will find information about how to contact the Equality Commission here.

Contacting us by phone or visiting us in person

If you have a hearing impairment, we have in place a portable induction loop system which will help you conduct a discussion with us. Following such a discussion, if necessary, we would then be able to organise any special help which may be needed when we meet to discuss your complaint against police in detail, for example a sign language interpreter.

Further information about the services we provide for people with disabilities can be found here.

Find out how to contact us here.

Technical information about this website’s accessibility

The Office of the Police Ombudsman for Northern Ireland is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix statistical reports or annual reports and business plans published before 23 September 2018.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 6 July 2021. It was last reviewed on 6 July 2021.

This website was last tested on 6 July 2021. The test was carried out in-house by our Information and Communications Unit. We checked to ensure that we had addressed a number of issues identified during an audit of the site undertaken by the Government Digital Service (GDS) in February 2021.

The issues identified in the GDS report were as follows:

  1. WCAG 2.1.1 Keyboard – Parts or all of the page cannot be accessed via keyboard

  • All pages (except Home, Contact, FAQs and PDF): The user cannot navigate to, or activate, the social media icons.

  1. WCAG 1.4.10 Reflow – Page does not correctly reflow

  • All pages (except PDF): Horizontal scrolling is required at 400%.

  1. WCAG 1.3.1 Info and Relationships and WCAG 4.1.2 Name, Role, Value – Form elements must have labels

  • All pages (except PDF): Refers to search bar. Form element has explicit <label> that is hidden.

  • Contact: Refers to ‘subscribe’ email address input.

  1. WCAG 1.1.1 Non-Text Content – Images must have alternate text

  • Complaint Form: There is a CAPTCHA image of text. The alternative text does not adequately describe its purpose.

  1. WCAG 2.4.2 Page Titled

  • Equality Monitoring Report 2019/2020 PDF: The document does not contain a document title or the document title is empty.

  1. WCAG 1.1.1 Non-Text Content – Document does not have alternative text for images

    • Equality Monitoring Report 2019/2020 PDF: There is an image without alternative text.

  2. Accessibility statement

    • The audit identified a number of issues with our previous Accessibility Statement, including the fact that we had not identified the issues listed above.

We have fixed each of these issues and applied fixes to other pages where we found similar problems e.g. we have updated the CAPTCHAs used on our Contact Us and Statistics Feedback forms, as well as on the Complaints Forms provided in languages other than English.

We have also undertaken work to ensure that PDFs published since 23 September 2018 are now accessible.


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