Police Officer Satisfaction Survey


The Police Ombudsman is committed to providing an independent and impartial investigation process of the highest quality, which is timely and is best calculated to secure the confidence of both the public and the police.

The Police Officer Satisfaction Survey allows police officers, who have been subject to investigation by the Office, to express their views on services provided by the Office. The Office began the survey in October 2005.

The Office is committed to improving the level of satisfaction experienced by police officers.

The latest figures on police officer satisfaction can be found in the Annual Statistical Report of the Police Ombudsman for Northern Ireland, 2012/13.

Main Finding

  • In 2012/13, 73% of police officers stated that they were satisfied with the service provided. Generally, satisfaction levels were similar over the last five years, although there was an increase in the satisfaction level from 2009/10 to 2010/11.

Full Report

Click here to download the Annual Statistical Report of the Police Ombudsman for Northern Ireland, 2012/13

- See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Police-Officer-Satisfaction-Survey-(1)#sthash.NFv4IXmW.dpuf

The Complainant Satisfaction Survey allows people who bring complaints to the Police Ombudsman’s Office to express their views on the service they received.

The latests findings present information from questionnaires issued to complainants whose complaints were closed between April 2012 and March 2013. Where possible, it also considers any trends which are apparent between 2008 and 2013.

- See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complainant-Satisfaction-Survey/Complainant-Satisfaction-Survey#sthash.1NOzPJFA.dpuf

The Police Officer Satisfaction Survey allows officers who were subject to investigation to express their views on how they were treated by the Office. 

The main findings of the survey carried out in 2022/23 are:

  • Police officers had positive views of Ombudsman staff.
  • Officers were more likely to be satisfied with the manner in which they were treated, the explanation of the process and the clarity of correspondence than they were for other aspects of the process.
  • Seven out of ten officers surveyed felt their complaint was dealt with independently.
  • Just over half of officers felt the police complaints system makes the police more accountable.
 

Full report: 'Annual Report on Police Officer Satisfaction with services provided by the Police Ombudsman's Office in Northern Ireland, 2022/23'

The next Police Officer Satisfaction Report will be published in June 2024.

Previous reports are available on our publications page at the following link:
Latest Publications from the Police Ombudsman for Northern Ireland - Police Ombudsman for Northern Ireland

 

Accompanying Excel Spreadsheet, Police Officer Satisfaction 2022/23



 

 

Contact Us

By letter:

Information and Communications Unit
11 Church Street
Writers Square
Belfast
BT1 1PG

 

By phone:
028 9082 8634
By Email:
[email protected]

 

If you have any comments, suggestions or questions about the statistics produced by the Office, we would be happy to hear from you through our feed back form.

Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpufTrends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14.
Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpuf

Trends in Complaints and Allegations Received by the Police Ombudsman's Office, 2013/14. - See more at: http://poni.uat.biznetdemo.com/Statistics-Research/Complaint-Statistics-in-Northern-Ireland#sthash.264il5Tp.dpuf

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