How to complain about the Police Ombudsman's Office

If you wish to make a complaint about the service provided by the Police Ombudsman's Office, you can contact us in a number of different ways.

In writing

Please address your letter to:

Customer Complaints

The Office of the Police Ombudsman for Northern Ireland

New Cathedral Buildings

11 Church Street

BELFAST

BT1 1PG

You can also contact Customer Complaints via:

Telephone:    028 9082 8600

Fax:               028 9082 8659

Text phone:    028 9082 8756

E-mail:           [email protected]

Website:        Please click here.

We will then look into your complaint and send you a written reply.

If you believe our response does not properly address your concerns, the letter you will receive will explain how you can appeal the decision.

For further information, please refer to our Customer Complaints Policy.

Criticisms and Comments

You are also you are encouraged to contact us if you have any criticisms, comments or suggestions that you believe would help us to improve our service. Your comments will be acknowledged and shared with the appropriate staff and will help us to improve and develop our services. You can contact us using our online contact form.