Complaint Outcomes

Case Closures

For further information about the closure categories, along with case study examples drawn from our files, click on any of the category names below.

Outcomes

Complaint Outcomes For Year 2006/2007 2005/2006

Referred to the Public Prosecution Service

Referred to the Public Prosecution Service, criminal charges recommended *	0.3 %	11
Referred to Public Prosecution Service, no further action recommended *	5.6 %	183

Referred to PSNI: Disciplinary

Referred to Chief Constable, disciplinary action recommended *	3.7 %	123

Referred to the PSNI: Changes in Policy

Recommendations for areas of improvement in policing *	1.6 %	52

Other complaints upheld

Complaints substantiated: no criminal/disciplinary issues	0.8 %	28

Cases informally resolved

Informally resolved	12.1 %	405

Complaints not upheld

Closed - Not substantiated	17.9 %	601
Closed - ill-founded	11.8 %	395
Closed - vexatious, anonymous, repetitive or abuse of process	1.4 %	46

Complaints: not progressed

Closed - withdrawn by complainant	7.4 %	249
Closed - non-cooperation of complainant	27.1 %	909
Outside remit	8.5 %	285
Other	2.0 %	67

* Please note that some cases in these categories may also be accounted for in other sections of the table. An illustration: if the Director of Public Prosecutions directs that there is insufficient evidence to prosecute an officer, the case may result in and be recorded under "Referred to PSNI: Disciplinary" and may also be one of those cases which recommended a change on policy and be recorded under "Referred to PSNI: Changes in policy."